Get in touch
How can we help?
Answers to most questions can be found in our FAQs page.
If you have additional questions feel free to contact us using the form below or email us directly hello@heartvision.co.
Ordering
The item I want is out-of-stock, when will it be available?
On each product listing you can sign up to be notified when an item is restocked. Subscribing to our newsletter is also a great way to stay updated on new launches, restocks, sales, and more.
Do you offer wholesale?
Yes! If you’re interested in wholesale, please reach out to hello@heartvision.co.
Shipping & Returns
How long will it take to get my order?
- Hats: Ship out in 1–3 business days for stocked styles. Standard shipping is 5–7 business days.
- Apparel: Printed to order to reduce waste and support our small business. Please allow up to 21 business days for production and delivery.
- Combined orders: Hats and apparel ship separately. You’ll receive multiple tracking links and packages if you order both.
Do you accept returns?
We offer exchanges within 15 days of delivery for store credit. At this time we are not able to offer refunds. Sizing guides are provided and we are available for support if you have any questions prior to making a purchase. Exchanged items must be unworn, unwashed, and in their original condition. Sale items are considered final sale.
Customers cover return shipping costs. Please email hello@heartvision.co with your order number, and we’ll guide you through the process.
Do you offer international shipping?
At this time we do not offer international shipping, but we hope to in the future.
My item arrived damaged.
We do our best to catch any defects before shipment, but mistakes can happen. Please email hello@heartvision.co if you experience any issue with your order so we can make it right.
What if my package is lost or stolen?
Heart Vision is not responsible for packages once they’re marked “delivered” by the carrier. If your order appears to be missing, please check with neighbors or your local post office and contact the shipping carrier to file a claim. You can also email support@heartvision.co — we’ll do our best to assist you in locating your order.
Product Care
How should I take care of my garment?
Our garments are printed with non-toxic water-based inks.
To extend the life of your item, follow these care instructions:
- Machine wash cold, inside out, with similar colors and mild detergent.
- Use delicate cycle.
- Air dry only (do not tumble dry).
- Do not soak or rub.
- If ironing is needed, use warm setting and iron inside out.
Contact
Still have questions? We're happy to help!
Contact us directly hello@heartvision.co